Address change or contact details change request
How do I update my address and contact details?
How can I cancel my donation?
How can I organise a fundraiser for MSF?
To find out more about fundraising for MSF, please visit our Fundraise page.
How do I leave a legacy to MSF?
Find out more about leaving a legacy to MSF.
If you have any questions, please email firstname.lastname@example.org or contact us on 01 660 3337.
I donated. When and how do I get a tax receipts?
Thank you for contacting MSF and for your support of our programs.
All donations are thanked via email/post, unless the donor requests otherwise. In order to obtain a copy of a receipt, or to get a breakdown of all donations made over the course of a year, please email email@example.com or contact us on 01 660 3337.
How do I change my direct debit amount?
Can I donate money to a specific country or crisis?
If you would like to donate to a specific country or crisis in which MSF is working, please email firstname.lastname@example.org or contact us on 01 660 3337.
Can I volunteer in the Dublin office?
MSF regularly needs volunteers to help with the general running of the office. These positions involve clerical tasks, specific projects or general research.
Can I donate to MSF in currencies other than the euro?
MSF Ireland gratefully accepts donations in all major currencies, however, we do ask that donations are made in Euros wherever possible, as this reduces our administrative expenses.
How can I donate?
To donate online, please go to our Donate page.
To make a donation by telephone, please call us on 1800 905 509.
If you would prefer to send a donation by post to the Dublin office, our address is as follows:
Médecins Sans Frontières (MSF)
9 Upper Baggot Street
Please make cheques payable to: Médecins Sans Frontières.
How much money does MSF spend directly in the field?
We send 84% of money raised to our medical projects. Just 4% is spent on administration and staff costs. The rest is reinvested to raise future funds.
How can I make my donations tax effective?
If you are an Irish tax payer (either through PAYE or self-assessed tax systems), then from 2013 onwards, MSF can claim tax relief on any accumulated donation(s) of €250 or over in any given year. For all applicable donors, we will send you a form in the post next year – all we ask is that you sign and return this to us and we’ll handle it from there!
Do you accept donated goods?
Thank you for contacting MSF and for your interest in supporting our programmes.
Unfortunately we are not able to accept donated goods. MSF has developed a unique system of pre-packaged and standardised kits which can be sent to the field quickly. This system also ensures that our teams on the ground have the materials that they need, and are familiar with. Other supplies are often purchased locally, cutting transport costs.
By negotiating the best prices, MSF is able to source supplies at a lower cost than processing and transporting donated goods. It is for this reason that MSF does not accept donated goods.
Do you get paid if you work for MSF?
The majority of overseas field placements are given a 9 to 12 month contract. International field staff receive an indemnity salary, currently 15.000 € per annum to an Irish bank account. This amount is paid into your bank account in Ireland.
MSF meets all the costs of living and accommodation in the project country, travel expenses and visas, specific vaccinations and insurance costs. MSF workers receive 25-28 days paid holiday per year, for periods less than one year the amount is paid pro rata.
What can I expect to do as a doctor on mission?
Duties in the field depend on the project and situation of the mission country. Generally doctors are involved in clinical activities, supervision, and training of national medical personnel, with some administrative duties.
This is similar for other medical professions, like nurses, midwives, and other health specialists.
Is there an age limit for going to the field with MSF?
MSF has no prescribed limit, as physical condition is more important than age.
As living conditions in the field can be basic, with hot and cold climate extremes, field staff must provide MSF with medical clearance from health-care provider certifying fitness to lift and carry a reasonable amount of weight, and the ability to walk distances that one might not at home.
What is the recruitment process?
Please see our Work with Us section.
How does MSF manage safety and security in the field?
Working with MSF is not reckless. MSF maintains extensive risk-management procedures and security guidelines for every mission.
Field workers are briefed on the country security situation before going to the field, and upon arriving at the project site are given specific security protocols. Adherence to our field guidelines for personal and team conduct and safety is not negotiable.
Can I choose where I want to work?
MSF makes field placements based on need, not on the preferences of the candidate. Candidates will be matched to projects on the basis of the suitability of their skills and experience for the role.
MSF asks candidates to be as flexible as possible about where they are placed. The more willing you are to work in any country, the more likely you will get matched sooner.
Does MSF provide elective placements for medical students?
No. Since we are a medical aid organisation and often work in emergency situations, we can only take on experienced and fully qualified medical and non-medical professionals.
Can couples go on mission together?
First-time field placements are always unaccompanied. Most field project locations do not allow for friends and family to visit. Accompanied posts may be offered to experienced field staff, depending on field needs and conditions.
What are MSF's recruitment criteria?
The general criteria for working in the field are at least 2 years of professional experience (post-qualification) in relevant fields, availability for at least six months, current professional credentials and relevant work or travel experience in developing countries.
Assets that benefit applicants are flexibility, overseas experience with other NGO’s, adaptability to basic living conditions, and foreign language skills.
Do you only take on Doctors and Nurses as volunteers?
We do not only take medical volunteers. While the majority of our volunteers have a medical background, we also need skilled support staff such as:
- Paramedical professionals (nutritionists, epidemiologists, lab technicians, mental health professionals);
- Logistical support staff/technical experts (water and sanitation engineers, construction engineers, logisticians with proven working knowledge of pumps and generators, vehicle mechanics, radio/communication equipment, simple water and sanitation systems, construction, basic book-keeping and supply);
- Management staff and financial controllers.