Our Promise to You

Our Fundraising team is dedicated to providing the highest standard of care to our supporters, without whom MSF's work would not be possible.

Your ongoing support enables MSF to reach more people in need, respond faster in emergencies, broaden the range of medical services we provide, and improve the quality of our medical care.

Supporter Charter:

• We will respect your wishes if you decide to designate your donation to a particular area of our work
• We will make every effort to respond quickly to questions about MSF's work and your support
• In order to run an efficient end effective organisation we inevitable incure some administration costs. We do however strive to keep these to a minimum
• We will safeguard the security of your personal data and ensure that your transactions are secure
• Through our mailings and publications, we will try to bring our supporters closer to the reality of our work. Our information and first-hand accounts come directly from the field programmes, thus guaranteeing integrity
• We welcome all feedback, ideas and suggestions on how we can improve

Financial independence provided by your donations allows MSF to:

Choose freely where to intervene based on medical needs alone

Intervene quickly in emergency situations, regardless of political concerns or media coverage

Decline government funding that would compromise the ability to run effective programmes or funds from parties involved in the crisis

Commit resources and teams to innovative new projects, for example, MSF was able to treat patients living with HIV/AIDS with antiretroviral medicines long before governments started allocating funding for treatment